Seamless experiences for leaders, teams, and VVIPs worldwide

Overview

• 9+ years at FIFA; Personal Assistant to the Director of Football for Schools (team support, travel, calendars, invoices, procurement, contracts).
• Reception/Event Coordination for internal & external meetings; guest relations for VVIPs/Legends.
• 19 years in aviation (Swissair/Swiss): PR/VIP charters, media, WEF; team leadership and high-stakes customer care.
• Early career at Credit Suisse: customer service, currency handling, onboarding for new staff and students.

Calm, discreet, and precise—comfortable with fast-changing priorities and multicultural teams.

What I Bring

• Organizational & logistical mastery across complex, time-critical environments.
• Stakeholder care with tact and cultural sensitivity (executives, partners, media, VVIPs).
• Operational reliability—from workshops and travel to on-site execution.
• Creativity & communication grounded in performance arts training.

Orchestration at Scale

• Coordinates complex operations across teams and vendors.
• Anticipates dependencies and prevents bottlenecks.
• Delivers smooth, on-time outcomes for high-visibility events.

Relationship & Cultural Diplomacy

• Hosts senior stakeholders and VVIPs with discretion.
• Bridges languages and cultures to align interests.
• Builds trust quickly; maintains it consistently.

Calm Under Pressure

• Stays composed in time-critical and changing scenarios.
• Prioritizes fast; executes cleanly without drama.
• Turns crises into clear next steps.

Operational Skills

• Executive & team support (calendars, travel)
• Workshop & meeting logistics; run-of-show
• Procurement, invoices, contract handling
• On-site coordination; stakeholder hosting

Interpersonal Skills

• VVIP/Legends guest relations
• Clear communication; conflict resolution
• Adaptability; professionalism
• Teamwork & light leadership

Tools

• MS Office, SAP, DocuSign
• SharePoint, IFES
• Travel & meeting reservation systems

FIFA — Zurich

• Competition Coordinator (06/2024–10/2024): Tournament-specific duties; pre-tournament workshops and briefings.
• PA to Director, Football for Schools (09/2022–06/2024): Meetings & workshops; travel; calendars; invoices; procurement; contracts.
• Reception & Event Coordinator; Guest Relations (09/2015–09/2022): Front-of-house; meeting reservations; catering; internal/external events.

Events: FIFA World Cup & Congress (2018/19/22), Club World Cup 2018, The Best 2017/18, AFCON 2021.

Aviation & Finance

• Crossair / Swissair / SWISS — Flight Attendant & Team Lead (1996–2015): PR/VIP charters & events, WEF, media.
• Swissport — Customer Service, Check-in & Gate (2015).
• Credit Suisse — Commercial Employee (1991–1996): Customer service; onboarding for new staff.

Languages

• Swiss German / German — Mother tongue
• Italian — Mother tongue
• English — Fluent
• French — Fluent
• Spanish — Fluent

Education & Training

• Speech Academy, Winterthur (2018–2019)
• Lee Strasberg Theatre & Film Institute, New York (2005–2006)
• Drama School Vera Forster, Zurich (1999–2002)
• Singing School Frank Tender, Zurich (1997–2001)
• Business School, Zurich (1989–1991)

Recent & Ongoing

• WEURO, Zurich (2025)
• Future of Humanity Experience — Basel, Art Basel (2025)
• Private Equity Insights Conference, Zurich (2025)
• African Music Festival, Emmendingen (2021–2025)

Earlier Contributions

• African Fashion Night, Zurich (2021)
• Zurich Film Festival (2012)

Reach out

Email: marcellaspigola@gmail.com

Phone: +41 79 655 28 07

Logistics

• Based in Zurich; Swiss/Italian national
• Global travel-ready; remote-friendly
• Short-notice support possible

Focus Areas

• Executive & team support
• Event & tournament logistics
• Stakeholder & VVIP relations
• Operational coordination